Privacy Policy

This page explains what personal data we collect, why, who it is shared with, and how you stay in control of it. It also covers the advertising tools we may use (see §7). It is drawn up in accordance with the Data Protection Act 2017 of the Republic of Mauritius.

1. Who is responsible for your data

Our role is selecting the products, advising you and following up. The products are prepared, delivered and invoiced by our supplier partner, who collects payment directly from the customer.

2. What data we collect

• When you message us on WhatsApp — first name, surname, phone number, region, and the content of your enquiry.
• When you place an order — delivery address, the products you want, your order history, your preferences (cut, marinade, time slot).
• When you visit the site — pages viewed, device, and an anonymised recording of your browsing (see §6).

Your first name and WhatsApp number are necessary for us to reply. Your address is necessary only if you order. Everything else is optional.

3. Why we use it

• To answer your enquiry and advise you;
• To arrange the preparation and delivery of your order;
• To follow up with you and let you know about a new arrival, if you want us to;
• To understand how our site is used, so we can improve it.

We do not sell your data to anyone, and we do not use it for automated prospecting.

4. Who it is shared with

• Our supplier partner, in Mauritius — they receive your first name, your number and your address, solely to prepare and deliver your order and to issue your invoice.
• WhatsApp (Meta Platforms) — our customer service runs on WhatsApp. The content of your messages, your number and the associated technical information are therefore processed by Meta under its own rules, over which we have no control.
• Our technical providers — website hosting and audience measurement (see §6).
• The authorities, where the law requires it.

Nobody else. No resale, no file swapping.

5. How long we keep it

• Customers — 3 years after your last order or your last exchange with us.
• Enquiries that go no further — 12 months.
• Accounting records — for the period Mauritian law requires.

6. Audience measurement and transfers outside Mauritius

Our site is hosted by Cloudflare and uses Microsoft Clarity to understand how visitors navigate (pages viewed, clicks, scrolling).

To draft our follow-up messages we also use a writing assistant (Anthropic, United States). We send it only your first name, your region and your order history — never your surname, never your number, never your address. The suggested message is always reviewed by us before it is sent to you.

These providers process data outside the Republic of Mauritius. The level of protection there is secured by each provider's contractual data protection commitments.

If we ever add an advertising tool (a Meta measurement pixel, for example), it will only be activated after your explicit consent, obtained through a dedicated banner.

7. Advertising and measurement tools

We may promote Bon Manzé Maurice on Facebook, Instagram and WhatsApp (Meta Platforms Ireland Ltd and Meta Platforms Inc.).

For that purpose, we may use the following tools:

• The Meta measurement pixel — a small script which, when active, tells Meta that you have viewed certain pages, in order to measure how well an advert performs and, where relevant, to show you more relevant adverts.
• Cookies and similar technologies placed on your device by those tools.
• Custom audiences — we may ask Meta to show our adverts to people who have already visited our site, or to people who resemble them. We never pass on your name, your number or your address for that purpose.

This data is processed by Meta outside the Republic of Mauritius, under Meta's privacy policy. You can manage your advertising preferences directly in your Meta account ad settings.

This site is not owned by Meta and is not affiliated with, administered by, sponsored or endorsed by Meta. Facebook, Instagram and WhatsApp are trademarks of Meta Platforms, Inc. If you arrived here from an advert, that advert was paid for and published by us, Accompagnement Transition Ltd — and by nobody else.

8. Your rights

At any time, free of charge, you may:

• Access the data we hold about you;
• Correct it if it is inaccurate;
• Have it erased;
• Restrict its use;
• Object to its processing;
• Withdraw your consent at any time — without calling into question what was done before.

9. If you are not satisfied

You may refer the matter to the Data Protection Office of the Republic of Mauritius, the supervisory authority for personal data.

10. Minors

Our products and our service are intended for people aged 16 and over. We do not knowingly collect the data of a child under 16 without the consent of their parent or guardian. If you become aware of such a situation, write to us: we will delete the data.

11. Security

Your data is kept in an internal, restricted-access tool, protected by a password, and every access is logged. Only the people handling your order can see it.

12. Company information

Our role. We select the products, we advise you and we handle customer follow-up. We are not the seller: the products are prepared, delivered and invoiced by our supplier partner, who collects payment directly from the customer and issues the invoice.

Our prices. The prices shown on the site are indicative, per kilo, VAT included. Because meat and fish are sold by actual weight, the final amount is confirmed with you at weighing, before delivery. Charges may apply depending on the delivery area; they are given to you before anything is confirmed.

13. Changes

We may update this page. The "last updated" date at the top tells you which version is in force.